Audio Loops - can't add or preview

[Vanessa5C8D]

The audio loops currently in my video won't play anymore. It appears they're present, but no audio will play during playback. I also can't preview the audio clips to select them, and even when I tried to add a new one, it won't add. Everything about the stock audio files is going wrong and it's very frustrating. Help!

[Kartika Rawat]

Hi Vanessa!

Sorry to hear that. We can get this checked. Can you share the following information?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Does a playback issue is happening with a specific audio file?
• Which device are you using?

Thanks,

Kartika

[Vanessa5C8D]

It's version 1.5.58 (Build 64).

I have a voiceover audio file that works perfectly fine. The issue is with an audio loop I added from the selection in Premiere Rush. It worked last week and now doesn't work. I also now can't preview the loops (wheel just keeps spinning like it's loading but it never actually plays). Nor can I add loops to my project.

I'm on a desktop using Windows 10.

[Kartika Rawat]

Thanks for writing back. Could you share a screen recording that exhibits the problem? I'll try to reproduce the issue.

Thanks again,

Kartika