Audio Loops - can't add or preview

New Here ,
May 03, 2021 May 03, 2021

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The audio loops currently in my video won't play anymore. It appears they're present, but no audio will play during playback. I also can't preview the audio clips to select them, and even when I tried to add a new one, it won't add. Everything about the stock audio files is going wrong and it's very frustrating. Help!

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Desktop version, Error or problem, Performance, Preview

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Hi Vanessa!

Sorry to hear that. We can get this checked. Can you share the following information?

 

Thanks,

Kartika

 

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New Here ,
May 04, 2021 May 04, 2021

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It's version 1.5.58 (Build 64).

 

I have a voiceover audio file that works perfectly fine. The issue is with an audio loop I added from the selection in Premiere Rush. It worked last week and now doesn't work. I also now can't preview the loops (wheel just keeps spinning like it's loading but it never actually plays). Nor can I add loops to my project.

 

I'm on a desktop using Windows 10.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Thanks for writing back. Could you share a screen recording that exhibits the problem? I'll try to reproduce the issue.

 

Thanks again,

Kartika

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