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Big problem with payment and export PREMIER RUSH

New Here ,
Feb 04, 2020 Feb 04, 2020

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Good afternoon.

 

I paid 10.43€ euros just some minutes ago in order to update Rush app. Then I created a video, I exported it and I could still see the message on top "You have 3 exports and then you have to upgrade it". We just had it done!!! Can you please tell me what happened exactly? 

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Error or problem , Export

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Hello Nataliekar, 

Often times signing out of Rush and back in can resolve this. If that does not help, please look at this help doc for additional methods 

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Sorry for the inconvenience.

 

Best, 

 

Peter 

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Of course I did it several times!!

Still doesn't work and I use it at work and it causes me a big problem. 

The fact is, we paid twice (+1 one this time) for the upgrade because we thought it was stuck, so now we are charged 31,47 euros in total. Can you please find a solution?

 

If you want contact me on nkarantani@gmail.com. 

 

Thank you very much.

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