Black Screen.

[VixViper]

Can Anyone help When I import my vid to the program where it is supposed to show the video it is just a black screen and I am unable to edit so my 1 monthly subscription is being used up white I cannot edit anything.

Please Somebody help my subscription is running out.

[Kartika Rawat]

Hi there!

 We're sorry for the preview issue. Can you provide the following details?

• Which device are you using?
• What type of media files are you editing (codec/ format, frame rate, frame size)?
• Does it happen after exporting the video?

Let us know.

Thanks,

Kartika