Black Screen.

New Here ,
Apr 22, 2021 Apr 22, 2021

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Can Anyone help When I import my vid to the program where it is supposed to show the video it is just a black screen and I am unable to edit so my 1 monthly subscription is being used up white I cannot edit anything.

 

Please Somebody help my subscription is running out.

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there!

 We're sorry for the preview issue. Can you provide the following details?

  • Which device are you using?
  • What type of media files are you editing (codec/ format, frame rate, frame size)?
  • Does it happen after exporting the video?

 

Let us know.

Thanks,

Kartika

 

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