Is anyone finding audio totally distorted when they import .mov files into Rush from an iPhone? When I import into Premiere Pro, it's totally fine. When I create a new project and import the same file to Rush, it's buzzing and cracking. I have not had issues with a few previous files.
When I export from Premiere as media and open in Rush, the video is fine.
Any help would be appreciated.
Sorry for this issue. I've definitely been in your shoes and it isn't easy.
May I ask a few questions? Which app did you record the video in? Do you know the audio sample rate of the file? The free app, Media Info can be helpful in this regard. If you don't mind, show us a screenshot in Media Info "Tree View." Hope we can assist.
I am finding this issue with anything downloaded from Audio Network, and also with any video created using Promo.com. The audio is completely unusable. Having spent money on music licensing, it's frustrating to have to keep licensing new tracks to try and find something that will work with Rush.
How's your audio been? Is there anything else we can look into for you?
Let us know!
I just started having the same issue, the sound clips sound fine in the library but distort and playback with bugs when imported into the project. I have even open and closed rush to find the adio files red and no longer even valid, very frustrating and dissapointing.
I’m having this this same issue too! If it’s not this it’s rendering glitches. My sound recorded from a 4K video on my iPhone worked perfectly until export. Was excited about this program now I’m not so sure
Same issue. The audio I imported is in mp4 format. It sounds as intended in any other player but sound x0.5 speed and distorted when imported.
I had this problem when using "Optimised Clips" on the PC version. To turn it off, go to View, then uncheck "Use Optimised Clips".
EVERYONE look at THIS answer!! This is what worked for me! THANK YOU!
This fixed my audio issue as well. My audio has been sounding like an alien!!! Making me crazy
I'm not using optimized clips.
Thank you so much! Unchecking "Use Optimized Clips" totally took care of this problem.
Where do you uncheck this?
Same issue on the Mac with MP4 video from Zoom. Turning off Use Optimized Clips did the trick.
Turning off "Optimized Clips" also solved my problem. Thanks!
Thank you so much!
Thnx a lot!!! I had the same issue and i was searching for weeks to other audio....Cost me a lot of money to turn one switch off.....
OMG, thank you! Fixed mine as well.
I'm surprised this bug still hasn't been swatted.
Had the same issue. It was the optimized clips thing. working fine now.
Thanks for posting a fix for this issue! I was having a hard time trying to get around this. It's really amazing that this bug still exists after sooo many months and so many updates. C'mon Adobe, this is not a free app.
Still seeing this issue. Optimized Clips is turned off. Having the problem on my phone app as well. Using a Galaxy Note 9. The audio plays just fine everywhere else. Even converted it to a .wav file. Didnt stop the problem. Seeing it both in Rush and Premier. Very, very annoying....