Buzzing, Distorted Audio in Rush

Explorer ,
Oct 26, 2018 Oct 26, 2018

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Is anyone finding audio totally distorted when they import .mov files into Rush from an iPhone? When I import into Premiere Pro, it's totally fine. When I create a new project and import the same file to Rush, it's buzzing and cracking. I have not had issues with a few previous files.

When I export from Premiere as media and open in Rush, the video is fine.

Any help would be appreciated.

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Adobe Employee ,
Oct 26, 2018 Oct 26, 2018

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Hi Dave_Breck,

Sorry for this issue. I've definitely been in your shoes and it isn't easy.

May I ask a few questions? Which app did you record the video in? Do you know the audio sample rate of the file? The free app, Media Info can be helpful in this regard. If you don't mind, show us a screenshot in Media Info "Tree View." Hope we can assist.

Thanks,
Kevin

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New Here ,
Mar 14, 2019 Mar 14, 2019

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I am finding this issue with anything downloaded from Audio Network, and also with any video created using Promo.com. The audio is completely unusable. Having spent money on music licensing, it's frustrating to have to keep licensing new tracks to try and find something that will work with Rush.

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

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Hey Dave_Breck,

How's your audio been? Is there anything else we can look into for you?

Let us know!

Caroline

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New Here ,
Apr 27, 2021 Apr 27, 2021

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LATEST

I just started having the same issue, the sound clips sound fine in the library but distort and playback with bugs when imported into the project. I have even open and closed rush to find the adio files red and no longer even valid, very frustrating and dissapointing.

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New Here ,
Mar 01, 2019 Mar 01, 2019

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I’m having this this same issue too! If it’s not this it’s rendering glitches. My sound recorded from a 4K video on my iPhone worked perfectly until export. Was excited about this program now I’m not so sure

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Same issue. The audio I imported is in mp4 format. It sounds as intended in any other player but sound x0.5 speed and distorted when imported.

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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I had this problem when using "Optimised Clips" on the PC version. To turn it off, go to View, then uncheck "Use Optimised Clips". 

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New Here ,
May 07, 2020 May 07, 2020

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EVERYONE look at THIS answer!! This is what worked for me! THANK YOU!

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New Here ,
May 08, 2020 May 08, 2020

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This fixed my audio issue as well.   My audio has been sounding like an alien!!!  Making me crazy

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New Here ,
May 19, 2020 May 19, 2020

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What answer??

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Community Beginner ,
May 22, 2020 May 22, 2020

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What answer?

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Community Beginner ,
May 22, 2020 May 22, 2020

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I'm not using optimized clips.

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New Here ,
Jun 23, 2020 Jun 23, 2020

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Thank you so much! Unchecking "Use Optimized Clips" totally took care of this problem.

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New Here ,
Sep 13, 2020 Sep 13, 2020

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Where do you uncheck this?

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Explorer ,
Jun 24, 2020 Jun 24, 2020

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Same issue on the Mac with MP4 video from Zoom. Turning off Use Optimized Clips did the trick.

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New Here ,
Sep 01, 2020 Sep 01, 2020

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Turning off "Optimized Clips" also solved my problem. Thanks!

 

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New Here ,
Jan 02, 2021 Jan 02, 2021

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Thank you so much!

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Thnx a lot!!! I had the same issue and i was searching for weeks to other audio....Cost me a lot of money to turn one switch off.....

But Thanks!
Mattias

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New Here ,
Mar 14, 2021 Mar 14, 2021

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OMG, thank you! Fixed mine as well. 

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Explorer ,
Jun 24, 2020 Jun 24, 2020

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I'm surprised this bug still hasn't been swatted.

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Explorer ,
Aug 21, 2020 Aug 21, 2020

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Had the same issue. It was the optimized clips thing. working fine now.

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New Here ,
Sep 27, 2020 Sep 27, 2020

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Thanks for posting a fix for this issue!  I was having a hard time trying to get around this.  It's really amazing that this bug still exists after sooo many months and so many updates.  C'mon Adobe, this is not a free app.

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New Here ,
Dec 05, 2020 Dec 05, 2020

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Still seeing this issue.  Optimized Clips is turned off.  Having the problem on my phone app as well.  Using a Galaxy Note 9.  The audio plays just fine everywhere else.  Even converted it to a .wav file.  Didnt stop the problem.  Seeing it both in Rush and Premier.  Very, very annoying....

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