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Can't access video nor audio files on macOS

Adobe Community Professional ,
Mar 28, 2019

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Just recently had to switch laptops and was poking around in Rush looking at a different problem and discovered that I can't access any video or audio files via the Rush Media Browser. Only images show up. I can't even access the sample media, it's just showing "No files to show".

My specs are macOS Mojave 10.14.4 (Just updated)

Macbook Pro (15-inch, 2018)

Adobe Rush v1.0.4 (Build 2)

I uninstalled Rush and installed it again. And I've signed out of Creative Cloud and signed back in.

My next step is to see what happens if I turn off Trend Micro Security Agent which our IT department installed. I need them to figure that out I think they locked it down. Anyone else having problems with Rush and an antivirus program?

Adobe Community Professional
Correct answer by cmgap | Adobe Community Professional

What setting is the sort on? Look at the  filter at the bottom of the project asset bin.

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Can't access video nor audio files on macOS

Adobe Community Professional ,
Mar 28, 2019

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Just recently had to switch laptops and was poking around in Rush looking at a different problem and discovered that I can't access any video or audio files via the Rush Media Browser. Only images show up. I can't even access the sample media, it's just showing "No files to show".

My specs are macOS Mojave 10.14.4 (Just updated)

Macbook Pro (15-inch, 2018)

Adobe Rush v1.0.4 (Build 2)

I uninstalled Rush and installed it again. And I've signed out of Creative Cloud and signed back in.

My next step is to see what happens if I turn off Trend Micro Security Agent which our IT department installed. I need them to figure that out I think they locked it down. Anyone else having problems with Rush and an antivirus program?

Adobe Community Professional
Correct answer by cmgap | Adobe Community Professional

What setting is the sort on? Look at the  filter at the bottom of the project asset bin.

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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One more thing... I just created a new Rush Project on my iPhone with a video file and then synced it with CC. When it showed up in Rush on my Macbook the video file was there. I just can't find or add any video or audio files from the laptop.

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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What setting is the sort on? Look at the  filter at the bottom of the project asset bin.

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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Genius! Don't know how I missed that one. I've never used it to sort the media. So what a surprise. Thanks!

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Mar 28, 2019 0
cmgap LATEST
Adobe Community Professional ,
Mar 28, 2019

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Glad that was the issue. Happy Rush'ing

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Mar 28, 2019 0