We're sorry for the trouble. Can you try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK
If this doesn't work try sign out and back into Creative Cloud account.
Also, try reinstalling the Rush. This may fix this issue.
Let us know if it brings any change.
I'm stuck on this issue as well. I'm wondering about your suggestion. Does the graphics card cause it to hang? Any other suggestions because nothing is working.
Here is the load screen and it never moves past it. This is a consistent problem between both my desktop and laptop. I've tried reinstalling, deleting preferences, restarts. Nothing seems to work.
The same is happening to me both on a Macbook with Big Sur and a “maxed out” iMac Pro with Catalina.
I never managed to make the software to run it is stuck to that page even after trying the advice found here
Oh, man! Sorry to see you both running into this issue. One thing that would be great for us to see is the logs from your computer. If you're up for it this is how to collect them
This would be a big help. Thank you!
Tried on Windows 10 with a new local account.
Rush also gets stuck when importing media. Nothing works within the window, except the cancel button. After pressing it, then nothing at all works and rush cannot be closed without Alt+4 or Task Manager.
Thank you, @Yanis L. I'm looking this over with the team. Appreciate you sending this over. I'll follow up as soon as I have more info.
We've had some users report that Rush works fine when you disable the internet. I know it's not ideal or maybe not possible, but you could try that if need be.
Can confirm that it works without the Internet.
One thing I thought that also might be related to the issue was that when my subscription for Premiere ended, Creative Cloud had no more space. I cleared it, but it had no impact on this issue.
Thanks for trying. Logs should be present if you follow these steps
Do you have another Premiere Rush folder? Make sure the files attached are placed inside the 1.5 folder. Lastly, can you confirm what version of Rush you have installed?
just long press ALT and click on premiere rush and start the application while holding alt. this makes the software reset its preferences. this worked for me.
Sorry to anyone that encountered this issue. We released Rush build 1.5.62 that should have fixed this issue. Please download the latest build. If you still experience this problem please let us know.
Thanks for all your feedback. All the best,