Can't Create Or open projects

New Here ,
Jul 08, 2020 Jul 08, 2020

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I have opened Rush and all I get is the spinning wheel of death.  It's not frozen as it's still spinning, but I can't create new projects, or view old projects. 

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Crash, Desktop version, Error or problem, How to

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correct answers 1 Correct Answer

Adobe Employee , Jun 09, 2021 Jun 09, 2021
Hi all,  Sorry to anyone that encountered this issue. We released Rush build 1.5.62 that should have fixed this issue. Please download the latest build.  If you still experience this problem please let us know.  Thanks for all your feedback. All the best,  Peter 

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Adobe Employee ,
Jul 08, 2020 Jul 08, 2020

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Hi there,

We're sorry for the trouble. Can you try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK

If this doesn't work try sign out and back into Creative Cloud account. 

Also, try reinstalling the Rush. This may fix this issue.

 

Let us know if it brings any change.

Thanks,

Kartika

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Community Beginner ,
May 07, 2021 May 07, 2021

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I'm stuck on this issue as well. I'm wondering about your suggestion. Does the graphics card cause it to hang? Any other suggestions because nothing is working.

Thanks

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Adobe Employee ,
May 07, 2021 May 07, 2021

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@DoubleDeckerPhoto Can you send a screenshot of the issue you're experiencing? Is there some UI present (buttons, etc.), but they are disabled?

 

Thanks, 

 

Peter  

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Community Beginner ,
May 09, 2021 May 09, 2021

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Rush - Loading.PNG 
Here is the load screen and it never moves past it. This is a consistent problem between both my desktop and laptop. I've tried reinstalling, deleting preferences, restarts. Nothing seems to work.

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Community Beginner ,
May 09, 2021 May 09, 2021

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Hello guys,

 

The same is happening to me both on a Macbook with Big Sur and a “maxed out” iMac Pro with Catalina.

 

I never managed to make the software to run it is stuck to that page even after trying the advice found here 

 

Best

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Oh, man! Sorry to see you both running into this issue. One thing that would be great for us to see is the logs from your computer. If you're up for it this is how to collect them 

 

Mac steps:

  1. Quit Rush 
  2. Go to /Users/<username>/Library/Preferences/Adobe/Premiere Rush/1.5
  3. Place the attached files into the 1.5 folder 
  4. Launch Rush 
  5. After Rush is in a bad state, quit Rush 
  6. Go to /Users/<username>/Library/Preferences/Adobe/Premiere Rush/1.5/Logs
  7. Share the log files with us 

 

Windows steps:

  1. Quit Rush 
  2. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5
  3. Place the attached files into the 1.5 folder 
  4. Launch Rush 
  5. After Rush is in a bad state, quit Rush 
  6. Go to C:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.5\logs 
  7. Share the log files with us 

 

This would be a big help. Thank you!

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Explorer ,
May 10, 2021 May 10, 2021

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Hep Peter,

Tried on Windows 10 with a new local account.

  • Step 3 cannot be fulfilled because there are no 'attached files'
  • logs folder is always empty

Rush also gets stuck when importing media. Nothing works within the window, except the cancel button. After pressing it, then nothing at all works and rush cannot be closed without Alt+4 or Task Manager.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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@Yanis L  Sorry! Files are attached here

 

 

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Explorer ,
May 10, 2021 May 10, 2021

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Log at the point of OP's state.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Thank you, @Yanis L. I'm looking this over with the team. Appreciate you sending this over. I'll follow up as soon as I have more info. 

 

We've had some users report that Rush works fine when you disable the internet. I know it's not ideal or maybe not possible, but you could try that if need be. 

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Explorer ,
May 10, 2021 May 10, 2021

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Can confirm that it works without the Internet.

 

One thing I thought that also might be related to the issue was that  when my subscription for Premiere ended, Creative Cloud had no more space. I cleared it, but it had no impact on this issue.

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Community Beginner ,
May 10, 2021 May 10, 2021

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Hello Peter,

 

thank you for your help.

I have tried the "alt+click" option to reset the preferences but no improvements from the spinning blue circle at the start.

The Logs folder looks empty. Am I doing something wrong§'

Screenshot 2021-05-11 at 07.45.09.png

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi @Frankie Mami 

 

Thanks for trying. Logs should be present if you follow these steps 

 

  1. Quit Rush 
  2. Go to /Users/<username>/Library/Preferences/Adobe/Premiere Rush/1.5
  3. Place the attached files into the 1.5 folder 
  4. Launch Rush 
  5. After Rush is in a bad state, quit Rush 
  6. Go to /Users/<username>/Library/Preferences/Adobe/Premiere Rush/1.5/Logs

 

Do you have another Premiere Rush folder? Make sure the files attached are placed inside the 1.5 folder. Lastly, can you confirm what version of Rush you have installed?  

 

Thank you! 

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Community Beginner ,
May 11, 2021 May 11, 2021

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Here we go!

Thank you!

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New Here ,
Oct 14, 2020 Oct 14, 2020

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just long press ALT and click on premiere rush and start the application while holding alt. this makes the software reset its preferences. this worked for me. 

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Community Beginner ,
May 07, 2021 May 07, 2021

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Same here.

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi all, 

 

Sorry to anyone that encountered this issue. We released Rush build 1.5.62 that should have fixed this issue. Please download the latest build.  If you still experience this problem please let us know. 

 

Thanks for all your feedback. All the best, 

 

Peter 

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