But I understand you've updated your OS a few times! I believe this is where the miscommunication is happening. Maybe the automatic "Check for Updates" feature is failing you. Here's a link on how to manually update your OS: Manually Check and Install Windows Updates - Help Centre
Thanks Caroline, that's helpful. I'll check those when I get home. I'm not positive that my desktop app is working correctly, at least that's my gut instinct. I'll check that first and get back to you.