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Can't export, paid the subscription

New Here ,
Oct 10, 2019

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Hello, I am using Adobe rush on my Pocophone F1 and recently purchased the subscription. It still sais I have no exports left and that I should upgrade, but if I click on the update again (I already paid) it sais: Error, already subscribed. Can anybody help? 

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Can't export, paid the subscription

New Here ,
Oct 10, 2019

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Hello, I am using Adobe rush on my Pocophone F1 and recently purchased the subscription. It still sais I have no exports left and that I should upgrade, but if I click on the update again (I already paid) it sais: Error, already subscribed. Can anybody help? 

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Export

Views

92

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 10, 2019 0
Adobe Employee ,
Oct 10, 2019

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Hi Nourbn,

 

Sorry, this process hasn't gone smoothly for you. Please refer to this link for steps to resolve this.  If that does not help please contact customer support (800) 833-6687. Hope this helps!

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 
Best, 
 
Peter
 

 

 

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