Can't find video files when creating a new project

[#1]

I have noticed that not all files are available for upload to Premiere Rush. I can find the video using Explorer, but not when I want to add it to my project. Recently this was only the case when I wanted to upload videos from my One drive account, but even now when I have saved it under Movies on the C:drive, the video is not found.

Any ideas of the reason? Have I missed to sync anything?

Thanks in advance

[#2]

I have noticed that not all files are available for upload to Premiere Rush. I can find the video using Explorer, but not when I want to add it to my project. Recently this was only the case when I wanted to upload videos from my One drive account, but even now when I have saved it under Movies on the C:drive, the video is not found.

Any ideas of the reason? Have I missed to sync anything?

Thanks in advance

[#3]

Hi Anna!

We're sorry about the trouble. Please provide more information that helps us in isolating the issue.

•  Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• What type of files you're editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika