I have Adobe Rush on my desktop and on my iPad Pro. I just pulled some new files into a project on the desktop, then gave it a couple of hours to synchronize. However, when I tap on the same project on my iPad, it says it can't access the project right now. I've given it all day, and it still can't access the project. Any suggestions?
In general, I'll need to use the desktop to pull video and audio files out of video cameras and portable audio recorders, then use the iPad to sequence them while I'm somewhere else in my spare time (DMV, car repair, etc.). Then I access the result on the desktop, and if I need something fancier I'll pull it into Premiere Pro and finish it off.
Is there anything I can do to facilitate this workflow?
Let's cover the basics and see if we can figure out what's blocking the sync.
1. Let's double-check that Rush is closed on your desktop before you open it on your iPad.
2. Let's double-check that both your devices meet minimum requirements: Adobe Premiere Rush System Requirements
3. Could you let me know more about your devices? The more details, the better.
Happy to help get this conversation started!
Caroline-- The iPad is a 12.9" 2018 iPad Pro with 512GB of memory, updated to the latest operating system as of two days ago. The computer is a 27" 2014 iMac (made in late 2013) running MacOS Mojave 10.14.4 with a 3.4GHx Intel Core i5 and 24GB of DDR3 RAM. The iPad is connected through my home WiFi, which has recently been upgraded to 200MBPS upload and download, so there should be no issues with upload or download speed. The computer is connected by cable through the router. I'm subscribed to the full litany of Adobe apps that one can get for $53/month. I have tried accessing the video project in question both with the Rush app on and off on the computer.
Please confirm that the media succeeded in uploading to Creative Cloud.
The best way to check if the media uploaded is through the Creative Cloud web portal: Adobe Creative Cloud. Click Files in the upper left, then browse to Adobe/Assets. You'll see a batch of folders, one for each synced project. Their names are computer generated and bear no relationship to the project name. The best way to look for the folder for the problematic project is to sort by date.