Can’t import png to Premiere Rush App iOS 13.3

New Here ,
Jan 22, 2020 Jan 22, 2020

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I'm using the updated version on PR and my iPhone is updated to 13.3. On my desktop...I can use my png files as overlays. I uploaded them to my CC folder and when I import it to a project on my phone, it says it's unsupported. It's the same file I use from my CC folder on my computer. Please help! Thank you. 

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Adobe Employee , Feb 22, 2021 Feb 22, 2021
Thanks for sending the png file. The reason the file did not import is that it exceeds Rush's size limit for still files. Sorry, it's not a helpful error dialog.    Your png is almost 5k pixels. If you make it smaller, 4k or lower, the file will import successfully.    I'll share this experience with the rest of the team.    Thanks,    Peter 

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Adobe Employee ,
Jan 23, 2020 Jan 23, 2020

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Hi Alexander,

 

Can you confirm that you have Rush 1.2.21 installed? Also, did these .png work on Rush iOS in previous versions? I'm able to import .png files without issue on my end. Would you be able to share one of your files with me so I can see if I can reproduce and determine the cause?

 

Thanks, 

 

Peter

 

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New Here ,
Aug 28, 2020 Aug 28, 2020

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Hello!

 

I am experiencing the same thing, there's an error when I upload a png file

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Hello I met the same issue on ios 14.2. My version is 1.5.50. Could you help me fix this?

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hello Kath and Ngo, 

 

Can you please share the png with me? I'll like to try to reproduce this issue. Thank you!

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New Here ,
Feb 18, 2021 Feb 18, 2021

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 I attached the png and the capture of issue here. Please help me deal with this. Thank you.

32784BA4-23E9-41EF-9798-1A545D8CBCD6.png

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Thanks for sending the png file. The reason the file did not import is that it exceeds Rush's size limit for still files. Sorry, it's not a helpful error dialog. 

 

Your png is almost 5k pixels. If you make it smaller, 4k or lower, the file will import successfully. 

 

I'll share this experience with the rest of the team. 

 

Thanks, 

 

Peter 

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