Can't open my project in Premiere Rush

[defaultdh81zc2g6o6q]

As titled, I can see my project which is in progress but when I click on it, nothing happens. It won't open to let me work on it more.

[Kartika Rawat]

Hi there!

Sorry about that. Could you let us know more about the issue?

• Which device are you using?
• Are you seeing any error codes or messages?
• Would you mind sharing a screen recording that exhibits the issue?

Let us know.

Thanks,

Kartika

[defaultdh81zc2g6o6q]

I have a video and some screenshots that I can share with you but prefer not to do it on the public discussion board. Is there an email that I can send to get help?

Thank you 

[Ko.Maruyama]

it's something you may have already tried, but I usually try this (when things don't make sense):

Log OUT of CreativeCloud desktop

Log IN again.

(Update your desktop app if necessary - there is a new CC App build)

Restart Premiere Rush

[defaultdh81zc2g6o6q]

Thanks, I did try all that but didn't work.

But I appreciate the suggestion still.

[Ko.Maruyama]

what hardward / what's your desktop version running on?

[defaultdh81zc2g6o6q]

Hi,

Here are the video and pictures of the info of my device and showing what
happened when I tried to open my project.

Best,
Photos.zip

[Ko.Maruyama]

The compressed photo file didn't allow for download, but you can use the forum's image upload (drag and drop) to post photos into your comments. (10 at a time)