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Can't open PNG files in Rush iOS

New Here ,
Oct 07, 2019

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For some reason whenever I try to import a png file from either the dropbox, my Cloud folder or photo library . The app states that the media is not supported. The funny thing is the png file shows up fine on my desktop but as a black box on the app. Is anyone experiencing this or have a soultion?  

Hi KJean!

Happy to let you know we released Rush version 1.2.10 today that contains the fix for png images appearing as black in the monitor.

 

Let us know if you have any questions or feedback.

 

Peter

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Can't open PNG files in Rush iOS

New Here ,
Oct 07, 2019

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For some reason whenever I try to import a png file from either the dropbox, my Cloud folder or photo library . The app states that the media is not supported. The funny thing is the png file shows up fine on my desktop but as a black box on the app. Is anyone experiencing this or have a soultion?  

Hi KJean!

Happy to let you know we released Rush version 1.2.10 today that contains the fix for png images appearing as black in the monitor.

 

Let us know if you have any questions or feedback.

 

Peter

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Oct 07, 2019 1
Adobe Employee ,
Oct 08, 2019

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Hi there, KJean!

Are you using 13.1 iOS on your phone? There's a known issue with PNGs in this version of Apple's iOS. Sorry for the inconvenience, we're already working on a fix!

 

Caroline

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Oct 08, 2019 0
Adobe Employee ,
Oct 21, 2019

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Hi KJean!

Happy to let you know we released Rush version 1.2.10 today that contains the fix for png images appearing as black in the monitor.

 

Let us know if you have any questions or feedback.

 

Peter

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Oct 21, 2019 0