Can't turn on sync, dispite having premiere pro

New Here ,
Jun 04, 2021 Jun 04, 2021

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I've recently bought premium features, so I can have Premiere Pro. The mobile recognize my payment as I can sync my files, but my PC just sends me to the info about how to pay for Premiere Pro when I try to turn on sync. 

My only problem is with Premiere Rush on PC. Even the Creative Cloud recognize that I have sync availabel, and have all my videos on it's maps...

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Cloud sync, Desktop version, Error or problem, How to, Import

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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Hi there!

Sorry for that. Are you using the same ID for Rush on PC? 

Have you tried signing out and back into your Creative Cloud? If this doesn't work could you try contacting the concerned team? https://helpx.adobe.com/in/contact.html

 

Let us know how it goes.

Thanks,

Kartika

 

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