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Cannot get Rush to load

New Here ,
Aug 06, 2020

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I have updated to Windows 10 Pro (OS Build 19041.421). I have uninstalled and reinstalled the Creative Cloud. I have deleted and reinstalled Rush multiple times. I have restarted my computer and signed in/out of my account at each step. I just recently cleared the task manager too. Nothing is working. In the CC, I choose "Open" then get this screen:

2020-08-06 10_09_30-Creative Cloud Desktop.png

 

then nothing happens. Please help. 

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Desktop version, Freeze or hang

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Cannot get Rush to load

New Here ,
Aug 06, 2020

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I have updated to Windows 10 Pro (OS Build 19041.421). I have uninstalled and reinstalled the Creative Cloud. I have deleted and reinstalled Rush multiple times. I have restarted my computer and signed in/out of my account at each step. I just recently cleared the task manager too. Nothing is working. In the CC, I choose "Open" then get this screen:

2020-08-06 10_09_30-Creative Cloud Desktop.png

 

then nothing happens. Please help. 

TOPICS
Desktop version, Freeze or hang

Views

16

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
Adobe Employee ,
Aug 06, 2020

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Hi Ryan,

We're sorry for the trouble you're having with Premiere Rush. Please refer to this article from Stage 2https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

That mentioned steps are the same for Premiere Rush as well.

 

Let us know if that helps.

Thanks,

Kartika

 

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