Highlighted

Cannot Sign In to Premiere Rush

New Here ,
Oct 25, 2019

Copy link to clipboard

Copied

Hi,

 

I recently got a new iPhone 11 Pro and cannot login to Premiere Rush and a few other apps. I get a message saying "An unknown error has occurred..." and then a long alphanumeric (looks like hex) string.

 

I had the same issue with Lightroom mobile but was able to solve it by signing in to the Creative Cloud app and launching Lightroom from there. That doesn't appear to work with Premiere Rush.

 

I called support and they had me resinstall the app with a phone reboot, which did not solve the issue. They also told me to wait for the app to be updated, which I think is unacceptable.

 

Has anyone seen this issue? Here's a screenshot of the error, the error code changes after each sign in attempt. 

ECC977EE-5B64-43CD-88E3-0326C06EC38E.png

 

TOPICS
Error or problem, Mobile version

Views

476

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot Sign In to Premiere Rush

New Here ,
Oct 25, 2019

Copy link to clipboard

Copied

Hi,

 

I recently got a new iPhone 11 Pro and cannot login to Premiere Rush and a few other apps. I get a message saying "An unknown error has occurred..." and then a long alphanumeric (looks like hex) string.

 

I had the same issue with Lightroom mobile but was able to solve it by signing in to the Creative Cloud app and launching Lightroom from there. That doesn't appear to work with Premiere Rush.

 

I called support and they had me resinstall the app with a phone reboot, which did not solve the issue. They also told me to wait for the app to be updated, which I think is unacceptable.

 

Has anyone seen this issue? Here's a screenshot of the error, the error code changes after each sign in attempt. 

ECC977EE-5B64-43CD-88E3-0326C06EC38E.png

 

TOPICS
Error or problem, Mobile version

Views

477

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 25, 2019 0

Have something to add?

Join the conversation