Cannot view or edit video on desktop, even though the video shows to be there.

New Here ,
Jun 01, 2020 Jun 01, 2020

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See attached pictures of my computer screen. I can see and view the entire video on my Galaxy S9+, but on the desktop, there is no video to see, even though it shows to be there. Looking at the one titled "1613 Applewood". The other sample video can be watched with no issue.

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Adobe Community Professional ,
Jun 02, 2020 Jun 02, 2020

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What operating system are you using on your desktop? Is the video that you are using in your project actually on  your desktop computer or is it on your Galaxy?

What format of video is it and what device shot the video?

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Steve, my desktop is Windows 10. The video was shot with a Galaxy S9+. Was sent to the cloud in Adobe Rush, where it showed up automatically on my desktop. Video format is AVC. I have uninstalled and reinstalled the program, and the same result. Not a single frame of video on my desktop, but as you see, the picture shows up like the video is there. 

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Steve, I think I gave some incorrect information. The video format is MPEG4. Just for experimentation, I just recorded some new video on my cell, and when opening Adobe Rush on my laptop, I get the same result as before. The thumbnail shows a picture, but when I click to open it, there is nothing there. Help!

 

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