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Clip doesn't play full length after export

New Here ,
Apr 06, 2020

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I've rendered a video of 10:44 minutes. The video length is also showing 10:44 min

while playing, but the video ends exactly around 3:40 min. I cannot skip to 9 min or what ever

is longer than the 3:40. So the clip only plays normally until 3:40 then it suddenly ends.

the video size is shown as it was put in the settings for export.

 

Can anybody help? It was my last export try of three. Is there any other possibilty to download the raw editing video from the cloud or share it to another account which could render it ???????

 

What can I do now?

 

I would appreciate your help!!!

TOPICS
Cloud sync, Crash, Error or problem, Export, Performance

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Clip doesn't play full length after export

New Here ,
Apr 06, 2020

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I've rendered a video of 10:44 minutes. The video length is also showing 10:44 min

while playing, but the video ends exactly around 3:40 min. I cannot skip to 9 min or what ever

is longer than the 3:40. So the clip only plays normally until 3:40 then it suddenly ends.

the video size is shown as it was put in the settings for export.

 

Can anybody help? It was my last export try of three. Is there any other possibilty to download the raw editing video from the cloud or share it to another account which could render it ???????

 

What can I do now?

 

I would appreciate your help!!!

TOPICS
Cloud sync, Crash, Error or problem, Export, Performance

Views

411

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Apr 06, 2020 0
Adobe Employee ,
Apr 07, 2020

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Hi there!

Sorry to see that you're getting an issue while exporting. Can you provide more details on this?

  • Which device have you installed Rush on?
  • Was it project specific issue or it's random?
  • Is there enough space available on your device?

Looking forward to your response.

Thank you,

Kartika

 

 

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Apr 07, 2020 1
New Here ,
Apr 08, 2020

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Hi Kartika,

 

thank you for your response!

  • Its installed on a Lenovo X1 Tablet.
  • It was more like a random issue. I exported other videos with 10 minutes length before and

had no problem. I really need this video for the project

  • There should be enough space on my device.

 

I really dont know why it ends at 3:40 but the lengt is still showing 10:44

 

Thank you,

 

Nguyen

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Apr 08, 2020 0
Adobe Employee ,
Apr 10, 2020

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Hey Nguyen!

I sent you a private message here on our community, you should be able to see your message inbox in the top right of your web browser. There are some suggestions there!

 

Happy to help,

Caroline

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Apr 10, 2020 0