Could i get some help on my project that says "Error, open production failed", when i try to open it

New Here ,
Apr 13, 2021 Apr 13, 2021

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When I open my project it says "Error, open production failed" and I am unable to open it regardless of my efforts, i have spent multiple hours working on this project and it is really upsetting to find all my work gone 😞

Screenshot_20210413-160847_Rush.jpg

Screenshot_20210413-052108_Rush.jpg

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Crash, Error or problem, Freeze or hang, Mobile version, Performance

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Hi Matt! 

Sorry about the error. We can get this checked.

  • Which device are you using?
  • Does it happen with a specific project?
  • What type of media files are you editing (codec/ format, frame rate, frame size)?
  • Have you tried signing out and back into Premiere Rush?

 

Let us know.

Thanks,

Kartika

 

 

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