Creative Clouds Files not available in Adobe Rush

New Here ,
Oct 23, 2019 Oct 23, 2019

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Hello, In the desktop version of Adobe Rush , Creative Clouds Files are not available on iMac but available on MacBook Pro. How to fix it ?

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Cloud sync, Desktop version

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Adobe Employee ,
Oct 23, 2019 Oct 23, 2019

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Hey esenmartin,

Are you logged in to the Creative Cloud on the iMac? Make sure you are using the same account as the MacBook Pro when accessing Rush.  You can also take a look at these helpful Troubleshooting Sync Issues pages for additional info. 

Troubleshooting Sync Errors on Rush 

How Syncing Works in Adobe Premiere Rush - Desktop (Mac and Windows) 

 

Hope that helps! If not, let us know and we can troubleshoot further.

 

Thanks,
CM

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New Here ,
Oct 25, 2019 Oct 25, 2019

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Thanks a lot Colin,

Yes, I'm logged in to the Creative Cloud with the same ID. The problems is that I can see my projects but no import is available with Creative Cloud Files. In the cloud window, you could see Creative Cloud Files doesn't appears. I've try to disconnect and connect back but it doesn't fix anything. Do you have on other idea ? Thanks

 

Capture d’écran 2019-10-25 à 12.32.00.png

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