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After the export, the video image has been suddenly distorted throughout the whole sequence.
Something similar happened with the sound: The original sound is great. After I added a dissolve in the video, the sound is totally distorted. This also has happened once after transforming the video image.
I work with the windows version of Rush.
HELP, please!
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After the export, the video image has been suddenly distorted throughout the whole sequence.
Something similar happened with the sound: The original sound is great. After I added a dissolve in the video, the sound is totally distorted. This also has happened once after transforming the video image.
I work with the windows version of Rush.
HELP, please!
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Hi Stephanie,
Can you please send us a screen recording of the issue? Also, please let us know what version of Rush and the computer you have.
Thank you,
Peter
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Hi Peter,
here comes the requested information:
Actually it is a problem a client of mine has. I have recommended her to use Adobe Rush. So I would truly appreciate to come to a good solution.
She told me the following:
Today I have opened Rush and suddenly some videos are horizontally distorted. With the distortion in the video the audio also has changed: It sounds extremely dull.
I’ve tried to restart and to log off and in to the Adobe account but nothing has helped.
She uses a HP ZBook 15 G6 (Prozessor Intel(R) Core (TM) i7-9850H CPU @ 2,60 GHz 2,59 GHz
16,0 GB RAM, 64-Bit-operating system, x64-based processor
Adobe Rush version: v 1.5.40
Thanks for your help.
Stephanie
This is a screenshot of the distorted picture.
Compared to the raw material:
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Hi! Thank you for sharing these details. Here are a few suggestions
If those suggestions do not, please let me know, and we can dive deeper. Would be happy to get this sorted out.
Thank you,
Peter
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I have this same issue after I updated to the latest version!