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Double Speed Playback

New Here ,
Sep 24, 2020

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I was having problems with Rush playing back in double speed all the time, so I followed some advice on the forum here and reset my preferences. I had some trouble getting my projects back after that, but they have now appeared again.

 

I'm still getting double speed playback however. How do I fix this?

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Desktop version, Error or problem

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Double Speed Playback

New Here ,
Sep 24, 2020

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I was having problems with Rush playing back in double speed all the time, so I followed some advice on the forum here and reset my preferences. I had some trouble getting my projects back after that, but they have now appeared again.

 

I'm still getting double speed playback however. How do I fix this?

TOPICS
Desktop version, Error or problem

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118

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Sep 24, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi Fergus!
Sorry about the performance issue. Would you mind sharing more information with us?

 

Looking forward to your reply.

Thanks,

Kartika

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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Hi Kartika,

 

Thanks for responding. The version is 1.5.29 (Build 32). The files were mostly shot on my Android smart phone. They are mp4s 1280 x 720.

I'm on Windows 10. See below for detailed specs.

The problem is still occuring. I'm not sure if it is exactly double speed, but it acts as if it is shuttling in fast forward. I've checked and I'm not using the J/L keys to do this by mistake.

I've noticed there have been other posts on this problem with no clear resolution.

 

Best,

Fergus

 

GPU

Name NVIDIA GeForce GTX 970
PNP Device ID PCI\VEN_10DE&DEV_13C2&SUBSYS_85081043&REV_A1\4&2A43D483&0&0010
Adapter Type GeForce GTX 970, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 970
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_827405c7c65146ab\nvldumdx.dll
Driver Version 26.21.14.3648
INF File oem6.inf (Section066 section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1862 x 1048 x 50 hertz
Bits/Pixel 32
Memory Address 0xFA000000-0xFB0FFFFF
Memory Address 0xE0000000-0xF1FFFFFF
Memory Address 0xF0000000-0xF1FFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_827405C7C65146AB\NVLDDMKM.SYS (26.21.14.3648, 21.34 MB (22,377,352 bytes), 21/10/2019 18:44)


PC

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STUDIOGENERAL
System Manufacturer Gigabyte Technology Co., Ltd.
System Model To be filled by O.E.M.
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz, 3001 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F11, 18/12/2014
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X99-UD4-CF
BaseBoard Version x.x
Platform Role Workstation
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.18362.752"
Username StudioGeneral\Fergus
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 3.72 GB
Total Virtual Memory 31.8 GB
Available Virtual Memory 12.2 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

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Sep 25, 2020 0
Adobe Employee ,
Sep 25, 2020

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Thanks for the details. Can you uncheck "Use Optimized Clips" and see if that helps? View > Use Optimized clips.

Also, could you confirm if you're having the latest version of Nvidia drivers? 

 

Kartika

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Sep 25, 2020 0
New Here ,
Sep 26, 2020

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Hi Kartika

 

"Use Optimized Clips" was already unchecked. I have now tried it both on and off and it makes no difference.

 

I just updated to the most recent Nvidia drivers (GeForce GTX 970 v 456.38) and that makes no difference either.

 

Fergus

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Sep 26, 2020 0
Adobe Employee ,
Sep 28, 2020

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Thanks for confirming! Which Android device have you used to capture media files? 

 

Kartika

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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A Samsung Galaxy S7 and a Samsung Galaxy S9.

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Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

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Can you post a screen recording that exhibits the issue? I can share it further with engineers.

 

Kartika

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Sep 28, 2020 0
New Here ,
Sep 30, 2020

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Here's a link to a clip of it going wrong...

https://drive.google.com/file/d/1ObpqdVijxcuUWWpN5ru3u9f7jdicZF7e/view

Fergus

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Sep 30, 2020 0
New Here ,
Oct 05, 2020

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Hi. Any word from the engineers on this yet?

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Oct 05, 2020 0
Adobe Employee ,
Oct 07, 2020

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Hey Fergus!

Sorry for the delay. We can try a few things:

1. Resetting the preferences of the program. Long press on the Alt key when launching the app. Release the Alt key when you get a dialogue box asking for the resetting the preference.

2. Ideally, phone recording footage has a variable frame rate that may cause some performance issues. I personally suggest you try transcoding your media with third-party transcoders like HandBrake and see if that helps.

 

Let us know how it goes. 

Kartika

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Oct 07, 2020 0
New Here ,
Oct 10, 2020

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Hi

As I said in my first post, I have already tried resetting preferences exactly as you described and it didn't work.

As far as the footage goes, the same footage was working fine in Rush 6 months ago. It likely stopped after a recent update.

Are you seriously suggesting this software can't handle video shot on one of the most popular models of phone? If so, isn't that something you'd be interested in fixing?

However, as I say, it is far more likely that it's a recent update.

Please can you talk me through trying previous versions if you are not prepared to fix the current one.

Thank you

Fergus

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Oct 10, 2020 0
Adobe Employee ,
Oct 12, 2020

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I totally understand your frustration. Fergus! We'll try our best to get you back on track. Could you share the screenshot of your Audio preference? Rush might create an issue if audio hardware is not configured properly. Navigate to Edit > Preferences.

 

Kartika

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Oct 12, 2020 0
New Here ,
Oct 15, 2020

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It looks fine to me and works with other apps. I tried changing it to different audio inputs and outputs and it didn't help

 

Fergus

 

RushAudioSettings.png

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Oct 15, 2020 0