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Editing Box - Green/Pink

Community Beginner ,
Aug 19, 2019

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When I attempt to edit my clips - the preview box shows my footage as green/pink and blurry. I have restarted my computer several times, am running the most recent version of Rush and have my Intel Graphics Driver up to date.

I am running an Intel(R) UHD Graphics 620.

Please help!

Correct answer by jl85201 | Community Beginner

I think the issue was with the new windows 10 update - I ended up going back and downloading the driver mentioned in a previous issue that seemed to solve the problem.

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Editing Box - Green/Pink

Community Beginner ,
Aug 19, 2019

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When I attempt to edit my clips - the preview box shows my footage as green/pink and blurry. I have restarted my computer several times, am running the most recent version of Rush and have my Intel Graphics Driver up to date.

I am running an Intel(R) UHD Graphics 620.

Please help!

Correct answer by jl85201 | Community Beginner

I think the issue was with the new windows 10 update - I ended up going back and downloading the driver mentioned in a previous issue that seemed to solve the problem.

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225

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Aug 19, 2019 0
Adobe Employee ,
Aug 20, 2019

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Hi there –

I'm so sorry to hear this! Can I ask how you're updating your graphics card? Are you doing it through your computer or through the Intel website?

I'm also curious what OS you're on.

Happy to help.

Caroline

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Aug 20, 2019 0
Community Beginner ,
Aug 20, 2019

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I think the issue was with the new windows 10 update - I ended up going back and downloading the driver mentioned in a previous issue that seemed to solve the problem.

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Aug 20, 2019 0
Adobe Employee ,
Sep 12, 2019

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So glad to hear it! Let us know if this crops up again for you.

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Sep 12, 2019 0