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Empty/Missing titles and graphics in my add media tab in Adobe Rush 1.5.25 (1002) on iPad

Community Beginner ,
Aug 20, 2020

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I just updated my copy of Adobe Rush on my ipad (1.5.25) and now when I go to add a title, the graphics tab opens, but all of the titles, transitions and overlays are blank.  I cannot see or add anything.  Is there something I need to load or sync?  It was working fine with the version before.

Thanks.

Hello All,
 
We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
 
Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
 
All the best,
 
Peter 
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Empty/Missing titles and graphics in my add media tab in Adobe Rush 1.5.25 (1002) on iPad

Community Beginner ,
Aug 20, 2020

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I just updated my copy of Adobe Rush on my ipad (1.5.25) and now when I go to add a title, the graphics tab opens, but all of the titles, transitions and overlays are blank.  I cannot see or add anything.  Is there something I need to load or sync?  It was working fine with the version before.

Thanks.

Hello All,
 
We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
 
Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
 
All the best,
 
Peter 
TOPICS
Error or problem, How to, Mobile version

Views

133

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Aug 20, 2020 3
Adobe Employee ,
Aug 20, 2020

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Hey Russell,

We're sorry about the trouble. Can you provide more information?

  • Which iOS version do you have?
  • What happens when you sign out and back into your Creative Cloud ID?

Looking forward to your response.

 

Thanks,

Kartika

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Aug 20, 2020 0
Community Beginner ,
Aug 21, 2020

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Thank you for the quick feedback.  My license is purchased as a large order through our High School.  I am a high school art teacher and none of the licenses for the students work.  I believe we are using a federated plan.  We sign in to a Enterprise Account.

I am running iOS 13.6.1 on my iPad.

 

Signing out and back in makes no diference.

 

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Aug 21, 2020 0
New Here ,
Sep 09, 2020

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Hi Kartika,

it's incredibly problematic to attempt to teach with broken software. When is Adobe's estimate for a patch in this?

thanks,

michael

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Sep 09, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hi Russell,

 

From what we see, this appears to be only occurring with users that sign in with a federated plan. If that is not you, please let us know, and we can explore that case as well. We're working as quickly as possible to solve this problem.

 

If possible, sign in to Rush with a non-federated plan.

 

I apologize for the inconvenience.

 

Peter

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Aug 20, 2020 0
Community Beginner ,
Aug 21, 2020

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Thank you for the quick feedback.  My license is purchased as a large order through our High School.  I am a high school art teacher and none of the licenses for the students work.  I believe we are using a federated plan.  We sign in to a Enterprise Account.

I am running iOS 13.6.1 on my iPad.

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Aug 21, 2020 0
Adobe Employee ,
Aug 21, 2020

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We're still looking at how to best resolve this situation for users on iOS (Android and Desktop work without issue).

 

For now, please try using an Adobe ID not connected to a School/Company account. If that's not an option, you can access one title by going to the Content Browser, and under the Saved folder, there will be a Basic title available.

 

Thanks all for your patiance. I'll update the page once I know more.

 

Best,

Peter

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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Hi Peter,

 

Unfortunately we can only use federated accounts.  This is probably true for all educational users so I would say it warrants some quick resolution.  😉

 

We did find the one saved title and have been making some in Photoshop.  Thanks for the tip.  Good luck finding the ghost in the machine.  Keep me posted.

 

All the best,

Russ

 

 

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Aug 21, 2020 0
New Here ,
Aug 31, 2020

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Same issue.  High school teacher.  Fix this please!

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Aug 31, 2020 1
Community Beginner ,
Sep 02, 2020

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I am having the similar issue. I am also using corporate account which is federated with Adobe. When I click on + sign to add graphics and choose Title. I see Titles, Transition Graphics and Overlays however when I select one and click on Add button, nothing happens. No title is added. (Screenshot attached) 

file.jpeg

If I use my personal free Adobe account, I am able to add title. 

 

Please fix the issue for federated accounts. 

Thanks

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Sep 02, 2020 0