Error compiling movie - 1609629690 - Accelerated Renderer Error - Unable to produce frame - H264

New Here ,
Dec 09, 2020

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Hi! First post, wanted to share my experience with a rendering error I've been receiving since the last Adobe Rush update (v1.5.40) for Pan / Zoom .

 

My Surface Pro's sad specs:

Intel(R) Core(TM) i7-1056G7 CPU @ 1.30GHz 1.50 Ghz

16.0 GB RAM

64-bit OS

Windows 10

 

This is my 5th video in the same format, nothing has changed EXCEPT Rush was updated to a newer version, one that allows the Pan / Zoom feature's start and endpoints to be adjusted (FINALLY!) -- So naturally I decided to Pan / Zoom every image in my sequence.

 

This increased my render time by a factor of 1000% -- but that's not my issue. At the same point every time in the render Rush would stall. Eventually I would get the following error message and Rush would need to be force stopped before work could again commence:

 

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing file type: H264

Around timecode: 2:51:18 - 2:52:04

Rendering at offset: 171.600 seconds

Component: H.264 of type Exporter
Selector: 9
Error code: -1609629690

 

There are a number of solutions on here but none of them have panned out for me. I tried reducing the quality of the export (:cross_mark:); deleting the asset and re-inserting all effect elements (:cross_mark:); going back to previous version of Rush (:cross_mark:); esnuring enough disc space on drive (:cross_mark:); and finally, I went back to the newer version of Rush -- v1.5.40 -- and looked at the Pan / Zoom effect on the image following where my stall occurs and I noticed something: a glitching out / black screen when I examine the image while the Pan / Zoom side bar is open.

 

Adobe Rush did not like how small I made the starting point of the zoom. Who knows if this is my machine or a bug, but if you're running into this issue and you've been using Pan / Zoom, this is what fixed it for me:

 

:white_heavy_check_mark: Make the starting or end point of Pan / Zoom larger and try to render again.

TOPICS
Crash, Desktop version, Error or problem, Export, Freeze or hang, How to, Tips and tricks

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Adobe Employee ,
Dec 15, 2020

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Hi there!

Thank you for trying the troubleshooting steps on your own.

  • Have you tried exporting the video through other presets?
  • Also, to isolate the issue. Can you try removing Pan/Zoom effect and see if that improves performance?

Let us know.

Kartika

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Community Beginner ,
Dec 19, 2020

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I have much the same problem.  After using PZ on a single frame I was forced to use Task Manager to cancel Rush using Task Manager.  This happened several times with various rendering settings.  I followed the advice from Boondoge, increasing the start size, and I was able render a final product.  (Thanks Boondoge).  The rendering was very slow for about 2-3 minutes, then all of a sudden the pace picked up and the rest of the video rendered smoothly.  I can confirm that by removing PZ on that single frame, rendering returned to normal.

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New Here ,
Dec 20, 2020

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I'm having a nightmare trying to export a video with the new pz. It keeps getting "stuck" on frames with pz added to them. I've tried different rendering settings to no avail. I've gone back in to the working file and changed the starting zoom size and it's work for several in the beginning of the video only to be hung up on a later one. Sometimes I can cancel the render but most times I need to force quit Rush to try again. Grrrrrr.

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Community Beginner ,
Dec 23, 2020

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I'm experiencing the same issue ! Need the PZ or else the videos not even worth it!

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Boondoge AUTHOR
New Here ,
Dec 22, 2020

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Sorry for late reply:

  1. No, what do you mean by 'presets'?
  2. Yes, removing Pan/Zoom improves the export performance.

 

 

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