Every time I do something such as split a clip, or mute the sound for a video clip, Adobe Rush freezes and I have to close the application before I can use it again otherwise it keeps freezing up.

Community Beginner ,
Nov 07, 2018 Nov 07, 2018

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I can barley run Adobe Rush because every time I do anything it freezes and I have to restart it before it will run smoothly again! Please Help!

[Moved from the non-technical Lounge to the specific Program forum... Mod]

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Adobe Employee , Nov 08, 2018 Nov 08, 2018
Well, Ethan.I gotta tell you, I wasn't able to recreate your crash and therefore I can't see what's causing it. But don't give up! Do me a favor and go here to post about your experience: Premiere Rush: Hot (390 ideas) – Adobe video & audio apps Our engineers check that page pretty regularly, and I've already sent this thread to the appropriate team to see if they know what's going on. I'm so sorry I can't provide you with a solution, but we're not going down without a fight.Stick with us! Carol...

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Adobe Employee ,
Nov 07, 2018 Nov 07, 2018

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Hi Ethan!

I'm so sorry the app isn't working smoothly for you. My first guess is to have you update to the most recent version of Premiere Rush.

Would you mind making sure there are no available updates for the app? Let me know if that doesn't work and we'll keep troubleshooting.

Let's get this figured out!

Caroline

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Community Beginner ,
Nov 07, 2018 Nov 07, 2018

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I did check to make sure I was updated to the latest version as well as

uninstalled and reinstalled the application with no success.

On Wed, Nov 7, 2018 at 5:36 PM carolinesears <forums_noreply@adobe.com>

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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I was able to recreate your crash experience this morning so now I can actually look for solutions. I updated my phone to iOS 12.1 and deleted a bunch of photos and messages and I haven't been able to crash it a second time. Could you try that?

We'll find a solution!

Caroline

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Community Beginner ,
Nov 08, 2018 Nov 08, 2018

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I am having this problem on my laptop actually not the IPhone version of

Rush.

On Thu, Nov 8, 2018 at 10:58 AM carolinesears <forums_noreply@adobe.com>

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Oh my goodness, I should've asked! My apologies for the miscommunication. I'm going to work on finding a solution on the desktop app and will report back. Keep an eye on this thread!

Thanks for the patience,

Caroline

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Community Beginner ,
Nov 08, 2018 Nov 08, 2018

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Thanks you very much I should’ve communicated I was using the desktop

version form the start! Sorry for the miscommunication and for the help!

On Thu, Nov 8, 2018 at 12:03 PM carolinesears <forums_noreply@adobe.com>

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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I asked a colleague about the crash and they sent me back to get some more information.

  • OS: Mac or PC? What version?
  • Processor:
  • Installed memory:
  • Graphics Card:

Thanks,

Caroline

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Community Beginner ,
Nov 08, 2018 Nov 08, 2018

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OS: PC, Windows 10 Version: 1803

Processor: Intel(R) Core(TM) i7-855OU CPU @ 1.80GHz 1.99 GHz

Installed Memory: All I could find is 16GB RAM 15.8GM RAM usable or 463GB

on this PC

Graphics Card: RADEON RX VEGA M GRAPHICS

On Thu, Nov 8, 2018 at 2:47 PM carolinesears <forums_noreply@adobe.com>

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Well, Ethan.

I gotta tell you, I wasn't able to recreate your crash and therefore I can't see what's causing it. But don't give up! Do me a favor and go here to post about your experience: Premiere Rush: Hot (390 ideas) – Adobe video & audio apps

Our engineers check that page pretty regularly, and I've already sent this thread to the appropriate team to see if they know what's going on. I'm so sorry I can't provide you with a solution, but we're not going down without a fight.

Stick with us!

Caroline

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Community Beginner ,
Nov 08, 2018 Nov 08, 2018

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Thank you very much for the help Caroline! It is much appreciated!

On Thu, Nov 8, 2018 at 4:21 PM carolinesears <forums_noreply@adobe.com>

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