Export creates glitchy sequences

New Here ,
Feb 20, 2021 Feb 20, 2021

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Hi all,

 

I'm fairly new to Rush but have successfully exported 4 videos previously. 

I'm using the most up to date Desktop version and all my video is shot with iPhone 11 Pro.

Basically, the playback in Edit mode is completely fine. There are no glitches. I haven't moved any of the files from when I originally imported them, as I know that would create an error. I also don't even know how to locate it if it isn't finding them. But, when I export the video and play it back I get these video glitches. It goes in and out and is always pink and green. I've attached a screenshot. I've force closed the app, restarted my computer, and even duplicated the original project and it always ends the same way. Can anyone help me troubleshoot this?

 

Thanks,

Stephanie

 

TOPICS
Desktop version, Error or problem, Export

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correct answers 1 Correct Answer

Adobe Employee , Feb 22, 2021 Feb 22, 2021
Hi Stephanie! This looks weird. We'll get this checked. Can you let us know your system specs (OS, CPU, RAM, GPU)?  Have you tried exporting it through another preset? What happens when you toggle the option "Enable hardware acceleration encoding"? Go to Edit > Preferences. Let us know. Thanks, Kartika

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Hi Stephanie!

This looks weird. We'll get this checked.

  • Can you let us know your system specs (OS, CPU, RAM, GPU)? 
  • Have you tried exporting it through another preset?
  • What happens when you toggle the option "Enable hardware acceleration encoding"? Go to Edit > Preferences.

 

Let us know.

Thanks,

Kartika

 

 

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Hi Kartika,

 

I toggled off the "Enable hardware acceleration encoding" and tried to export again and now it is gone!

 

Thank you so much for your response!

 

Stephanie

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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That's so awesome to hear. Give us a shout if you need anything else. 

Kartika

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