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Export failed, but still reduced my free export count :(

New Here ,
Dec 01, 2018

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Hello,

I've tried to export my video with the free edition of Rush, but it failed.

It still reduced my free export count by one.

Now I'm afraid to try it again.

Why doesn't it just reduce the count when the export finished successfuly?

Best regards,

Steffen

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Export failed, but still reduced my free export count :(

New Here ,
Dec 01, 2018

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Hello,

I've tried to export my video with the free edition of Rush, but it failed.

It still reduced my free export count by one.

Now I'm afraid to try it again.

Why doesn't it just reduce the count when the export finished successfuly?

Best regards,

Steffen

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Dec 01, 2018 0
Adobe Employee ,
Dec 01, 2018

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Hi steffeng17137218 ,

Sorry for the problem. Export failure is strange and rarely happens with Premiere Rush.

Please share a few details to isolate the problem--

  • Device/OS version you created the project on ?
  • Does the device has some free space ?
  • Was the error in export or publish ? Can you share the error message/screenshot of the error ?
  • Video is saved to local device after export completion. Can you check if any chance it is there.
  • Also if possible, can you share some of the media files to help us check the export here.

I hope it will help.

You can also submit feature requests for anything you would like to see in Rush here: https://adobe-video.uservoice.com/forums/916423-premiere-rush

Keep highlighting your doubts. !

Glad to help,

Mayjain

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Dec 01, 2018 0
New Here ,
Dec 02, 2018

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Hi,

My export has also failed. All of the pictures i have used have come out blank in the final product. Happy to send you the file securely so you can see what is happening.

Adam

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Dec 02, 2018 0
Adobe Employee ,
Dec 03, 2018

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Hi adamfoot,

Thanks for responding.

I have sent you a DM. Please share the pictures.

Hope to resolve this issue.

Mayjain

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Dec 03, 2018 0
New Here ,
Dec 03, 2018

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Hello,

thanks for the reply.

Sadly I have no screenshot, but I‘m now pretty sure that the problem was that I tried to export on a network storage and the connection broke down.

But why did it reduce my export count?

How do I get it back?

Best regards,

Steffen

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Dec 03, 2018 0
Adobe Employee ,
Dec 03, 2018

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Hi steffeng17137218 ,

Thanks for the info.

Premiere Rush only reduces the count after a successful export.

I will try to explore why it worked wrongly in your case.

Hope to help,

Mayjain

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Dec 03, 2018 0
Adobe Employee ,
Dec 04, 2018

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Hi steffeng17137218 ,

I was able to reproduce the issue you highlighted. The export count is mistakenly reduces by 1 if network is disconnected while exporting video to any network location.

We will try to resolve this issue.

Meanwhile, please try to export to Local device or make sure network is intact before the export progress is finished if you try to export to any network location.

Thanks for your help,

Mayjain

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Dec 04, 2018 0
Adobe Employee ,
Jan 07, 2019

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We're working on targetting this issue and the more details we can collect from users who are facing the problem, the better. Please share your experience if you have the time!

What device are you using? What version/OS/iOS are you on?

What did you shoot the footage on?

Was the project created on your desktop or iPhone?

Are you exporting from your desktop or iPhone?

What OS is your phone/computer on?

What version of Rush are you using?

How long is your project?

Does the project contain titles?

Does the project contain a soundtrack?

Thanks so much!

Caroline

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Jan 07, 2019 0
New Here ,
Apr 02, 2019

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Hi,

I'm having the exact same problem. I'm using a Mac OS laptop.

Tried to export my video twice, first video has exported with lines all across the video clips and all the clips are jerky/shaky.

The second attempt hasn't even finished rendering, HOWEVER it's reduced my free export count.

So now I have 1 export apparently left and not even ONE video export!!!

Some of the details are:

Device I'm using is Mac OS

Shot the footage on my iPhone

Project was created on desktop

I'm TRYING to export from my desktop

My computer is running Mac OS Mojave

I'm using Rush CC version 1.0.4 (build 2)

My project is 45 seconds

Project contains a few titles

Project contains a soundtrack

VERY disappointing!!

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Apr 02, 2019 0