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Exporting in Premiere Rush freezes on Windows

New Here ,
Mar 11, 2020

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I've been trying to export a video to my computer in Rush for 1.5 days on Windows and it keeps freezing or crashing the program or my whole computer. I have tried basically the same things in this post -  https://community.adobe.com/t5/premiere-rush/adobe-rush-crashes-when-exporting-video-ios/td-p/106916... and having the same trouble. I have also tried on the android version and it says "error occurred" and closes the video.

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Crash, Desktop version, Error or problem, Export, Freeze or hang, Performance

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Exporting in Premiere Rush freezes on Windows

New Here ,
Mar 11, 2020

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I've been trying to export a video to my computer in Rush for 1.5 days on Windows and it keeps freezing or crashing the program or my whole computer. I have tried basically the same things in this post -  https://community.adobe.com/t5/premiere-rush/adobe-rush-crashes-when-exporting-video-ios/td-p/106916... and having the same trouble. I have also tried on the android version and it says "error occurred" and closes the video.

TOPICS
Crash, Desktop version, Error or problem, Export, Freeze or hang, Performance

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429

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Mar 11, 2020 0
Adobe Employee ,
Mar 12, 2020

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Hi there!

Thanks for the link attached. However, I am not able to open as it gives an error. Could you share more info with us to troubleshoot further?

You may try to log out and back into the Creative Cloud account and let us know if it helps.

Best,

Kartika

 

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Mar 12, 2020 0
New Here ,
Mar 12, 2020

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adobe-rush-crashes-when-exporting-video-ios is the link but, basically the person was saying they tried different frame rates and pixels, tried 4 times and the same thing was happening which is the same thing that I tried.

It's Version 1.5.2. I'm getting the same issue with the project's copy also and those are the only 2 projects that I have. I tried logging out and nothing happened.

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Mar 12, 2020 0
Adobe Employee ,
Mar 13, 2020

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  • What type of media files are you working with (codec/format, frame rate, frame size)?
  • Could you confirm if the Creative Cloud desktop app is running on the background when you working with Rush?

Let us know.

Kartika

 

 

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Mar 13, 2020 0
New Here ,
Mar 13, 2020

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I am working with:

-jpegs: vary between 950-2560.

-mp4 videos: 60 fps & 30, 1920 & 3840.

-mp3: very short clip

-pngs: they vary between 395-2560.

I tried exporting it with 1920 x 1080 and 4k. I tried 30 fps and 60.

The only Adobe apps that are running in the background are: Adobe CEF Helper, Adobe Update Service, Adobe Genuine.

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Mar 13, 2020 0
Adobe Employee ,
Mar 26, 2020

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Thanks for providing the info. Can you provide the crash logs so that we can review it? You can upload it on Dropbox or Google Drive and share the download link with us.

Kartika

 

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Mar 26, 2020 0