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File has unsupported compression type on import

New Here ,
May 25, 2020

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Having problems with importing mp4 file from a GoPro which I have been doing happily for about a year. Today, all the videos I have, now do not preview and a message comes up stating "The file has an unsupported compression type." when I try to import. I do quite a few for a client so need this to work like it used to. So this needs to be fixed. I have read somewhere about codec info which I know nothing about so attached screenshot. I have uninstalled everything Adobe and reinstalled cloud and Rush with current update, but still does not work. Please help.

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Desktop version, Error or problem, Import

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File has unsupported compression type on import

New Here ,
May 25, 2020

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Having problems with importing mp4 file from a GoPro which I have been doing happily for about a year. Today, all the videos I have, now do not preview and a message comes up stating "The file has an unsupported compression type." when I try to import. I do quite a few for a client so need this to work like it used to. So this needs to be fixed. I have read somewhere about codec info which I know nothing about so attached screenshot. I have uninstalled everything Adobe and reinstalled cloud and Rush with current update, but still does not work. Please help.

TOPICS
Desktop version, Error or problem, Import

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229

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May 25, 2020 0
Adobe Community Professional ,
May 26, 2020

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Open your GoPro video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text from this report and paste it to this forum. Once we know the complete specs of this video we'll be better able to advise you.

 

Also what device are you editing on and on what operating system?

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May 26, 2020 1
New Here ,
Jun 01, 2020

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Many thanks

Device is Dell Laptop XPS159570 16GB RAM with Windows 10 Copied info below of one video from GOPRO

 

General
Complete name : C:\Users\mldoy\Videos\GoPro\Tony\To Be Done\Brazzano May 2020.mp4
Format : MPEG-4
Format profile : JVT
Codec ID : avc1 (avc1/isom)
File size : 514 MiB
Duration : 4 min 44 s
Overall bit rate : 15.2 Mb/s
Encoded date : UTC 2020-05-05 12:33:50
Tagged date : UTC 2020-05-05 12:33:50
AMBA : 

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Format settings, GOP : M=3, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 4 min 44 s
Bit rate mode : Constant
Bit rate : 15.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.241
Stream size : 509 MiB (99%)
Title : Ambarella AVC
Language : English
Encoded date : UTC 2020-05-05 12:33:50
Tagged date : UTC 2020-05-05 12:33:50
Color range : Full
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 4 min 44 s
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 4.34 MiB (1%)
Title : Ambarella AAC
Language : English
Encoded date : UTC 2020-05-05 12:33:50
Tagged date : UTC 2020-05-05 12:33:50

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 4 min 44 s
Frame rate : 29.970 (30000/1001) FPS
Time code of first frame : 12:33:03:24
Time code, striped : Yes
Language : English
Encoded date : UTC 2020-05-05 12:33:50
Tagged date : UTC 2020-05-05 12:33:50

 

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Jun 01, 2020 0