File Import Failure: header erro

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hello, 

I'm trying to import my Jpeg pictures from PC desktop drive to Rush for a video montage but I get an import file failure with error message "header error".

What does that mean? How do I fix it? My pictures work just fine on my PC drive.

 

Please help

Thanks

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Desktop version, Error or problem, Import

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi! 

 

I'm not sure what this error is. Can you please attach a screenshot of the error and, if possible, share the jpeg image with us to look at? 

 

Thanks, 

 

Peter 

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