Files not available to import

New Here ,
Nov 27, 2020 Nov 27, 2020

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I recently purchased Adobe Rush and was using it fine for about two weeks. Starting yesterday, when I try to upload the files from my computer, the folders are all empty so I can not add anything (though not on my computer - my files are full of videos, but look that way in Rush). I can not even see anything in my OneDrive on Rush. My updates are all current. How do I fix this? 

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Desktop version, Error or problem, Import

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi Kelly!

We're sorry about the trouble. Could you try signing out and back into your Creative Cloud account?

Also, please let us know the OS you have?

Looking forward to your response.

Thanks,

Kartika

 

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