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Freeze and no preview on windows 10 desktop when opening project

New Here ,
Feb 14, 2021 Feb 14, 2021

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I am on windows 10 and I have an radeon rx5500XT when I open a project me program freeezes and does not show the preview. Eventualy it closes and stops responding 

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Crash , Desktop version , Error or problem , Freeze or hang , Preview

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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2021 Feb 16, 2021

Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

  • Are you getting any error codes or messages?
  • Could you check if there's an update available for your GPU driver?
  • Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

 

 

 

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

  • Are you getting any error codes or messages?
  • Could you check if there's an update available for your GPU driver?
  • Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

 

 

 

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New Here ,
Feb 16, 2021 Feb 16, 2021

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I will give it a go

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New Here ,
Feb 16, 2021 Feb 16, 2021

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I updated my drivers and it works just fine ty

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