Freeze and no preview on windows 10 desktop when opening project

New Here ,
Feb 14, 2021 Feb 14, 2021

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I am on windows 10 and I have an radeon rx5500XT when I open a project me program freeezes and does not show the preview. Eventualy it closes and stops responding 

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Crash, Desktop version, Error or problem, Freeze or hang, Preview

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Adobe Employee , Feb 16, 2021 Feb 16, 2021
Hi Alexander! Sorry to hear that you're getting a performance issue. Can you let us know the following information? Are you getting any error codes or messages? Could you check if there's an update available for your GPU driver? Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator. Let us know how it goes. Thanks, Kartika

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

  • Are you getting any error codes or messages?
  • Could you check if there's an update available for your GPU driver?
  • Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

 

 

 

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New Here ,
Feb 16, 2021 Feb 16, 2021

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I will give it a go

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New Here ,
Feb 16, 2021 Feb 16, 2021

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I updated my drivers and it works just fine ty

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