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Glitching

New Here ,
Feb 28, 2021 Feb 28, 2021

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I have used the Adobe stock footage for a project and the in-program Overlays, titles etc. It was very glitchy at around the 18 second mark every time. nowhere else in the 2minute video is it doing this. I have spent a total of 3 and half hours with various Adobe techs and all their suggestions and stuff havent worked. No matter what elements I add or take out of the project, no matter what settings I change, or what stock footage I use (even the ones that I run through the Handbrake software to make the FPS the same) it always glitches at the same point. Any suggestions before I delete 3 months of work and start again?

TOPICS
Crash , Desktop version , Error or problem , Freeze or hang , Performance

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Hi there!

We're sorry to hear that. Would you mind sharing more information?

  • Which device are you using?
  • Does it only happen with Stock footage? Have you tried other media files?
  • Can you provide a screen recording or screenshot that displays the issue?

 

Let us know. Happy to help.

Thanks,

Kartika

 

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