Graphics will not populate transitions titles or overlays 1.5.58 update

[defaultgm5kuy3fqve1]

This is extremely frustrating... I have been using this app for months on a mac and pc and have really enjoyed using it. I was using my cousins and today I decided to download it myself on my pc and the graphics do not work at all. I just clicked the try for free and did a fresh install on a pc and this feature does not want to populate content at all. It works on the ipad but I need to have access to all the features on my pc. I have tried all the trouble shoot options and have not been able to remedy the situation. Can someone please fix this or point me to a better product so I can go back to work editing videos for folks. Thanks.

[petergaraway · Accepted solution]

Hello, 

Sorry for this poor experience. Do you happen to have antivirus software running (McAfee)?  Disabling the software or if  possible, allowing request from http://stock.adobe.io/  to pass that should resolve this. 

Please let us know. 

Thanks,

Peter  

[defaultgm5kuy3fqve1]

Thanks for mentioning the antivirus software. I think McAfee was stopping it from loading up. All the Graphics work now. Thanks very much!