Green & Purple Playback inside the editor

New Here ,
Nov 09, 2020 Nov 09, 2020

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Dear Community,

When I first installed Premiere Rush, I faced this issue where you see your videos playing back in only two colors, Green and Purple and disoriented. I took help from the Support team, and they asked me to "Down-Grade" one version of the software. That fixed the issue. Now After a few months, it is happenening again! I was using 1.5.8 version uptil now. Now I upgraded to the latest one (1.5.34), assuming that it might help me solve the issue, but it didn't.

Anyone else have this issue?

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Error or problem, Export

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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Hi Ahmed!

We're sorry about the glitches issues in Premiere Rush. We have an article that talks about a similar issue. It seems like you need to update your system driver. For more details please check here: https://helpx.adobe.com/in/premiere-pro/kb/green-purple-streaks-premiere-pro.html

 

Let us know if that helps. 

Thanks,

Kartika

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