when I export my video in adobe rush
file video will change Green and Pink (In pic)
What graphics card do you have? And which graphics driver version is it on? It couldn't hurt to know the OS version as well.
Do you have a color filter applied to the clip? If so, is this problem resolved by either disabling the switch at the top of the Color Inspector or switching to the preset "None"?
I am having the same issue with the pink and green rendering as well.
I'm having same issue on my laptop. When I use rush on Ipad, it works fine.
We believe this issue was fixed with a recent driver update from Intel. Can you please go to Intel's website and install the latest driver
If you still see the issue after updating your driver, please let us know.
I went to the Intel update and confirmed I'm using latest driver. Still having same issue.
What model computer do you have? I would like to see if we have one to try and reproduce your issue.
A Microsoft Surface Go running Windows 10.
Thank you very much. I will see if we have one to test out this issue with.
Also, can you see if there is an update from the manufacturer for the device (Microsoft not intel)? I will get back to you tomorrow if we have one.
Yes, checked that machine is up to date, as well as the drivers. If you try Premiere Pro you get the same issue...but the issue will go away on Premiere Pro if you switch the renderer to Mercury Playback Software Only. That functionality isn't available it seems in Rush though.
Please mention the driver version of the GPU currently installed as that might help.
That worked thank you! Strange though that when you run Intel support assistant and check for new drivers, it will say you're up to date...even though it's clear that it was not. thanks again.
I updated my driver, and it worked- for about a day. Now I'm having issues again, AND the app keeps crashing!
This can only happen if you have old drivers installed on the machine and there was a Window update. This driver is currently not signed by Microsoft and hence after the update it rolls back to the older one which may be 23.X or 20.X.
So, uninstall all older drivers as per the below KB and then update them again.
Hi Vinay, I have downloaded the driver and even though my processor appears to be on the list when it installs it has an error message "Operating System Not Supported"
Do you know how I can go forward?
My current driver is 126.96.36.19973. I have checked the Intel site support - says this is the latest and the Dell Support and diagnostic say this is the latest. So maybe my computer is too old?? I would not think so
i7 6500 series. HD Graphics 520
I have an intel 620 in my laptop with the latest drivers and it still isn't working
FWIW, try the driver version mentioned in this article:
This driver issue was seen with Premiere Pro and After Effects too.
I've tried this but it's still not working for me. I have the same problem; pink and grey, updated intel driver, worked for some time, now back to green and pink. Please help!
This worked for my "Intel® HD Graphics 530". After I downgraded from the current driver to this older version 188.8.131.5286, the green stripes went away.
Same issue here.