Green video. Adobe Rush

New Here ,
Jul 20, 2020 Jul 20, 2020

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Hello, I have installed Adobe Rush's latest version. While rendering the video - there is a green video. I do not have any filters applied. 

image (1).png

I have installed the latest available version of drivers from https://downloadcenter.intel.com/download/27988. I have restarted my computer after installing it. It did not help - still green video.

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I know that there are new drivers, but I cannot install them: https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620. I have uninstalled the previous ones and I tried to install those, but I cannot. 

image (3).png

 

Can you help me, please? I have Dell XPS, Windows 10, 64 bit. All updates are up to date. 

image (4).png

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LEGEND ,
Jul 20, 2020 Jul 20, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi there,

Sorry for the trouble you're having with Premiere Rush. We're seeing similar issues on Intel drivers. Would you mind downloading the version as mentioned here: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers

I hope this helps.

 

Let us know how it goes.

Thanks,

Kartika

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