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Guys please help me fast. Rush is importing my 1080p 60fps videos at like 180p 30fps.

New Here ,
May 07, 2020

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I go to import regular, high quality and frame rate videos, and it comes out all pixely and zoomed out, zooming in only makes it more pixely on every single device i try it on. Ive got to get a video to a guy very soon. Very frustrating! I attached what it looks like. Please help. 

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Crash, Error or problem, Freeze or hang, Import, Performance

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Guys please help me fast. Rush is importing my 1080p 60fps videos at like 180p 30fps.

New Here ,
May 07, 2020

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I go to import regular, high quality and frame rate videos, and it comes out all pixely and zoomed out, zooming in only makes it more pixely on every single device i try it on. Ive got to get a video to a guy very soon. Very frustrating! I attached what it looks like. Please help. 

TOPICS
Crash, Error or problem, Freeze or hang, Import, Performance

Views

532

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May 07, 2020 0
Adobe Employee ,
May 14, 2020

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Hi there!

Welcome to the Rush community. Could you provide more info with us to determine the issue?

Let us know. Happy to help.

 

Thank you,

Kartika

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May 14, 2020 0
New Here ,
May 15, 2020

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Version 1.5.12

the source is Apple photos, typically in a MP4 or Mv4 usually. 
iPad 7th gen., IPhone XR and MacBook Pro the issue is on all of them. 

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May 15, 2020 0
Adobe Employee ,
May 20, 2020

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Thanks for the info.

Could you confirm if Use Optimized Clips are enabled? If yes, turn it off and see if it brings any change. Also, does it happens with a specific project?

 

Happy to help.

Kartika

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May 20, 2020 0
New Here ,
May 20, 2020

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How do I do that? I've looked and cannot find it. Also, Some it does it with and some it is not, but I have not been able to find any correlation between why or why not it does it.

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May 20, 2020 0