Help! All videos I export are damaged

New Here ,
Feb 22, 2021 Feb 22, 2021

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I really love Adobe Premiere Rush, it's so quick and easy. However, everytime I export a video the video is damaged. It chops and flicker (I don't know if that's correct english) and is in such bad shape that I can't post it. I've tried to re-install, reset the preferences and so on, but nothing works. I edit on my Mac but have the app on my mobile aswell. Neither exports my videos witouth being damaged. Help! 

 

My videos are 5-10 minutes long with some inserted .png and .jpg

MacBook Pro: version 11.2.1 (macOS Big Sur)

Mobile: iPhone 11 with the newest version iOS 14.4

 

Thank you!

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Error or problem, Export

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi Linn!

Sorry about the exporting issues. Would you mind sharing more information to isolate the issue?

  • Which device did you use to capture footage?
  • Can you share the screenshot or screen recording that exhibits the issue?
  • Have you tried exporting it through another preset?

 

Let us know.

Thanks,

Kartika

 

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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In addition to what Kartika requested, can you please try these steps to see if it resolves the issue?

 

1. Launch Rush

2. From the Project Browser, go to Preferences > Disable "Enable hardware acceleration encoding.."

3. Close and re-launch Rush > Attempt to export

 

Thnaks!

 

Peter

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