Help! All videos I export are damaged

[Linn5C1C]

I really love Adobe Premiere Rush, it's so quick and easy. However, everytime I export a video the video is damaged. It chops and flicker (I don't know if that's correct english) and is in such bad shape that I can't post it. I've tried to re-install, reset the preferences and so on, but nothing works. I edit on my Mac but have the app on my mobile aswell. Neither exports my videos witouth being damaged. Help! 

My videos are 5-10 minutes long with some inserted .png and .jpg

MacBook Pro: version 11.2.1 (macOS Big Sur)

Mobile: iPhone 11 with the newest version iOS 14.4

Thank you!

[Kartika Rawat]

Hi Linn!

Sorry about the exporting issues. Would you mind sharing more information to isolate the issue?

• Which device did you use to capture footage?
• Can you share the screenshot or screen recording that exhibits the issue?
• Have you tried exporting it through another preset?

Let us know.

Thanks,

Kartika

[petergaraway]

In addition to what Kartika requested, can you please try these steps to see if it resolves the issue?

1. Launch Rush

2. From the Project Browser, go to Preferences > Disable "Enable hardware acceleration encoding.."

3. Close and re-launch Rush > Attempt to export

Thnaks!

Peter