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Help with allowing access to photos

New Here ,
Feb 12, 2020

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Someone please help me. I just recently downloaded premiere rush to make a video and when I was on it I accidentally hit the " do not allow access" to my photos so now I can't access my photos and I need them to make my video. I have tried everything to get me to allow access and it does not work. I tried uninstalling and installing. I went on privacy and system preferences, nothing seems to work. I am also on a Mac. 

Hey Giana!

So sorry for the frustration, that's a bummer. I've reported this to engineering and they're aware of the issue and the fact that you don't seem to be able to reset these "permissions." 
Our recommendation right now is to copy your photos from the Photos app to a folder on your desktop and import to Rush from there. It's definitely not ideal, but I want you to be able to keep working! We'll take next steps on our end to improve this experience. 

You can also upvote the formal feature request here
Hope this helps.

Caroline

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Error or problem, How to

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Help with allowing access to photos

New Here ,
Feb 12, 2020

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Someone please help me. I just recently downloaded premiere rush to make a video and when I was on it I accidentally hit the " do not allow access" to my photos so now I can't access my photos and I need them to make my video. I have tried everything to get me to allow access and it does not work. I tried uninstalling and installing. I went on privacy and system preferences, nothing seems to work. I am also on a Mac. 

Hey Giana!

So sorry for the frustration, that's a bummer. I've reported this to engineering and they're aware of the issue and the fact that you don't seem to be able to reset these "permissions." 
Our recommendation right now is to copy your photos from the Photos app to a folder on your desktop and import to Rush from there. It's definitely not ideal, but I want you to be able to keep working! We'll take next steps on our end to improve this experience. 

You can also upvote the formal feature request here
Hope this helps.

Caroline

TOPICS
Error or problem, How to

Views

350

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 12, 2020 0
Adobe Employee ,
Feb 14, 2020

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Hey Giana!

So sorry for the frustration, that's a bummer. I've reported this to engineering and they're aware of the issue and the fact that you don't seem to be able to reset these "permissions." 
Our recommendation right now is to copy your photos from the Photos app to a folder on your desktop and import to Rush from there. It's definitely not ideal, but I want you to be able to keep working! We'll take next steps on our end to improve this experience. 

You can also upvote the formal feature request here
Hope this helps.

Caroline

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Feb 14, 2020 0