Holy buggy software, Batman!

[Guest]

After coming off the high of my first (and definitely not last) Adobe MAX, I got this app to get my 10-year-old son started with non-linear editing. It has been a VERY frustrating experience, to say the least. He has pretty much spent the entire weekend working on a montage of his epic Xbox gaming moments. The above graphic comes up every time he tries to export locally or to YouTube (or both simultaneously). Each time the "Around timecode:" filed has a different time stamp!

Other annoying behaviors:

1) The Program Monitor regularly goes black, prompting a restart of Rush. (I have Quadro P3000 with current drivers.)

2) There are often bizarre A/V sync issues.

I am better off simply teaching him how to use Premiere at this point...

[Rameez_Khan]

Hi edh47656834 ,

Welcome to the Rush community.

Sorry for your issue! This is the first rendering error that I've seen in Rush.

• What's the exact version of NVIDIA driver that's installed in your machine?
• What kind of a computer and OS do you have?

The Program Monitor regularly goes black, prompting a restart of Rush. (I have Quadro P3000 with current drivers.

Do you get a pop-up that prompts for a restart? If yes, do you mind sharing that?

There are often bizarre A/V sync issues.

Which screen recording software is your son using? Which codec is the software recording to?

Let us know.

Thanks,

Rameez

[Rameez_Khan]

Additionally, check if the drive that you're exporting to has enough space.

-Rameez

[Guest]

Thanks for responding.

1) Driver version: v411.63  (Quadro P3000, 6GB RAM)

2) Windows 10 i7-8700 machine (HP Zbook Workstation).

3) No prompts for Restart

4) The clips are from the Xbox One X DVR-side-loaded to OneDrive. They are all copied to and loaded from an external USB 3.0 120GB Samsung SSD, btw. And I checked that there is plenty of disk space.

I don't know how DVR clips are encoded. I would assume H.264. (They are mp4's.)

Thanks in advance for looking into this!

Ed

[caroline_edits]

Hey there, edh47656834

We've added some updates to Rush within the past week. Are they helping with your workflow? Any other feedback you can give us?

Thanks!

Caroline