I am using Premiere rush right now, and th e playback has all this shadowy purple and green crap over the video and it is basically black and white. How do I get rid of it and get the app to play the actual video?
Hi, Yes I did go to the forum and downloaded the drivers. Here is my comment that I left on that forum
Hey there, MartinC!
Here are the minimum requirements for all of Rush, can you please confirm that your machine meets all of these? Then we can go forward troubleshooting why you're getting that error message.
I yes I believe I have a compliant machine. The only thing I question is that I have Windows 10 Home edition. Your specification does not say what version I should have and it is version 1803.
I'm also having this issue, my system seems to meet all requirements listed on the website. When I went to download drivers, it says my machine isn't authorized for them. Not sure why it's happening in Adobe products, I can watch the videos I'm working with fine before I put them in Rush, so not sure what is happening.
Sorry for your issue. Did you try the suggestion in the link provided by @mayjain?
Hi, So are we all stumped as to what the issue is now and have to resolve that the software just doesn't work, on my computer for some reason, or is there a solution?
FWIW - I had this same problem back in December. Adobe worked me through it. I have an i5 processor but the same HD 520 graphics card. My default is an older driver but I'm currently using 22.214.171.12473 and it works with Rush. Windows keeps wanting to reinstall the older driver so I battle that about once a week, but it's easy to reconfigure. Hope this helps.
This worked for me! Thanks so much!
Yep the driver downloaded and installed this time and it is all good - Thank you for your help
Awesome! Glad it worked for everyone.
One last piece of advice: Windows 10 wants to keep installing the old driver every week or so, even if you uninstall it completely and remove the software. This "helpful feature" is really annoying. When it does it, Rush will crash again. Your new driver is still on the computer and you simply need to open Device Manage and uninstall the old one and restart the computer. This will work for another week, then rinse and repeat. I eventually got annoyed enough I went into the system settings and disabled automatic driver updates - or set the frequency to be once or twice a year. This solves this annoyance, but now your system isn't getting any updates, so you will have to manually go in and install other updates. Pick you poison. Enjoy and good luck!