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I am completely lost

New Here ,
Oct 21, 2018

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Hello,

Here is my story...

I wanted to purchase Adobe Premiere Elements but instead I somehow purchased Adobe Premiere Rush. In turn I didn't realise and so subscribed to the Adobe Creative Cloud thinking this would benefit the use of what I needed. Now I am at a stage where nothing has gone right and want to cancel my Creative Cloud subscription and perhaps get a full refund for the Premier Rush.

The problem is, I can not find anyone from the Adobe team to contact. No support number, no live chat, and simply no options when I select through the support pages. It suggests to select a contact option... but how is it possible when there is no options shown?

I feel like I am about to explode. So please, someone help me.

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Ok, let's try this:

  1. Open Adobe.com
  2. Sign in with your Adobe ID
  3. Click on your avatar (top right) > Adobe Account
  4. Click Manage Plan
  5. Choose Cancel plan and follow the prompts

Screenshot 2018-10-21 07.55.48.png

~Barb

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I am completely lost

New Here ,
Oct 21, 2018

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Hello,

Here is my story...

I wanted to purchase Adobe Premiere Elements but instead I somehow purchased Adobe Premiere Rush. In turn I didn't realise and so subscribed to the Adobe Creative Cloud thinking this would benefit the use of what I needed. Now I am at a stage where nothing has gone right and want to cancel my Creative Cloud subscription and perhaps get a full refund for the Premier Rush.

The problem is, I can not find anyone from the Adobe team to contact. No support number, no live chat, and simply no options when I select through the support pages. It suggests to select a contact option... but how is it possible when there is no options shown?

I feel like I am about to explode. So please, someone help me.

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Ok, let's try this:

  1. Open Adobe.com
  2. Sign in with your Adobe ID
  3. Click on your avatar (top right) > Adobe Account
  4. Click Manage Plan
  5. Choose Cancel plan and follow the prompts

Screenshot 2018-10-21 07.55.48.png

~Barb

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Oct 21, 2018 0
Adobe Community Professional ,
Oct 21, 2018

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Hi Adam:

This is the community forum—users helping users. To cancel your subscription, please visit Adobe's customer care page:
Contact Customer Care

~Barb

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Oct 21, 2018 0
New Here ,
Oct 21, 2018

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Hi Barb,

Yes I am aware of that. However, when I follow the Customer Care link you have provided, I can not get though anywhere because it does not give me any contact options. Otherwise all the answers do not help either.

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Oct 21, 2018 0
Adobe Community Professional ,
Oct 21, 2018

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Ok, let's try this:

  1. Open Adobe.com
  2. Sign in with your Adobe ID
  3. Click on your avatar (top right) > Adobe Account
  4. Click Manage Plan
  5. Choose Cancel plan and follow the prompts

Screenshot 2018-10-21 07.55.48.png

~Barb

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Oct 21, 2018 0
New Here ,
Oct 21, 2018

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Rush Screenshot.png

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Oct 21, 2018 0
Adobe Community Professional ,
Oct 21, 2018

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I see the words "You will be able to manage your plan shortly". When did you purchase the subscription?

~Barb

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Oct 21, 2018 0
New Here ,
Oct 21, 2018

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Maybe less that an hour ago.

The point is though why is there no clear contact options to Adobe directly? Is there a customer service phone number I can call? Live chat service? Email service?

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Oct 21, 2018 0
Adobe Community Professional ,
Oct 21, 2018

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Hi Adam:

You should have been able to access those services through the first link I gave you. Not sure why they aren't working for you, though I know it varies by location. What country are you in?

My suggestion now is to make a note on your calendar to check back later today or tomorrow. Once the order is processed, you should be able to cancel it via the screen you showed me.

If the option to cancel doesn't appear, please come back to this thread and let me know. I'll escalate it via a back channel. It's the weekend and since I can't reach anyone until tomorrow, please try the online cancellation first.

~Barb

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Oct 21, 2018 0
New Here ,
Oct 21, 2018

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I am in the United Kingdom.

I really appreciate your help and patience so far. I will wait at least a day or 2 and get back to you.

Thank you

Adam.

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Oct 21, 2018 0
Adobe Community Professional ,
Oct 21, 2018

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Ok, great. I'll be notified when you reply.

~Barb

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Oct 21, 2018 0
Adobe Employee ,
Nov 05, 2018

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Hi AdamM,

Clear of this issue yet? Let us know.

Thanks!
Kevin

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Nov 05, 2018 1
New Here ,
Mar 24, 2020

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I need help on what buttons to push

I have no idea what to do to try to edit a document from an email 

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Mar 24, 2020 0