I cannot export my video

New Here ,
Mar 23, 2021 Mar 23, 2021

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defaultbqlvefej373c_0-1616532140174.png

That's the error message any help appreciated

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Error or problem, Export, How to

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi there! Sorry, you're bumping into this issue. Can you please try the following steps and let us know which if any help? Thanks!

 

1)

1. Verify you have enough free space on the drive you're exporting to 

 

2)

1. Reboot your system


3)

1. Launch Rush

2. From the Project Browser, go to Preferences > Manage Cache > Delete all cache files 

3. Close and re-launch Rush > Attempt to export 

 

4)

1. Launch Rush

2. From the Project Browser, go to Preferences > Disable "Enable hardware acceleration encoding.."

3. Close and re-launch Rush > Attempt to export

 

Let us know how it goes! 

 

Peter  

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