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I cannot get Adobe Premier Rush to open

Community Beginner ,
Nov 05, 2018

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I have downloaded the program and when I click to open/start it. The cursor changes to the round thing that goes around a couple of times and then nothing else happens. It is as if I didn't click on it to open. Has anyone else had similar. I am using a PC with windows 10 version 1803 (OS build 17134.345)

Hi Pam,

Have you restarted the machine? Also, you clicked on Update now or Download Tool now?

Check in Windows update Settings if anything failed. So, go to Windows menu and search for Windows update settings and click on check for updates.

//Vinay

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I cannot get Adobe Premier Rush to open

Community Beginner ,
Nov 05, 2018

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I have downloaded the program and when I click to open/start it. The cursor changes to the round thing that goes around a couple of times and then nothing else happens. It is as if I didn't click on it to open. Has anyone else had similar. I am using a PC with windows 10 version 1803 (OS build 17134.345)

Hi Pam,

Have you restarted the machine? Also, you clicked on Update now or Download Tool now?

Check in Windows update Settings if anything failed. So, go to Windows menu and search for Windows update settings and click on check for updates.

//Vinay

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6.2K

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Nov 05, 2018 1
Adobe Community Professional ,
Nov 05, 2018

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The first time I started Rush on my Win10 PC (same version as yours), it took a minute to load. After that, my average load time is about 10 seconds.

If it doesn't load for you at all, you might want to uninstall Rush from the CC App Manager, restart your computer, and then reinstall (there was an update that came out last week).

Let us know what the status is...

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Nov 05, 2018 0
Community Beginner ,
Nov 05, 2018

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I have tried that and it didn't work.

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Nov 05, 2018 0
Adobe Employee ,
Nov 05, 2018

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Hi Pam,

I have seen this issue with 1803 (17134.345) build.

Please try updating your PC to 1809 build 17763.55 and hope it helps.

Download Windows 10

//Vinay

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Nov 05, 2018 0
Community Beginner ,
Nov 05, 2018

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I followed your link and asked it to update, it is still showing the same version. How do i get it to update properly?

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Nov 05, 2018 0
Adobe Employee ,
Nov 05, 2018

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Hi Pam,

Have you restarted the machine? Also, you clicked on Update now or Download Tool now?

Check in Windows update Settings if anything failed. So, go to Windows menu and search for Windows update settings and click on check for updates.

//Vinay

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Nov 05, 2018 0
Adobe Employee ,
Nov 05, 2018

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Hi Pam!

Were you able to get this figured out? If not, let us know and we'll keep looking for a solution!

Thanks,

Caroline

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Nov 05, 2018 0
Community Beginner ,
Nov 05, 2018

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Thank you, it is now working. The updates needed to be started. So all fixed.

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Nov 05, 2018 3
Adobe Employee ,
Nov 05, 2018

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So glad to hear it!

Caroline

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Nov 05, 2018 0
New Here ,
May 06, 2020

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Hi, 

I have the same problem and tried all of the actions above, but it didn't work. Any other suggestions? I have windows 10 and eg illustrator does work.

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May 06, 2020 0
New Here ,
Jul 20, 2020

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I've done everything recommended and Rush still won't open. I get the spinning blue circle and none of my projects are visible. However, I can see them on my other computer, so it's somehow particular to this machine (which is actually the newer / more powerful of the two, 16GB of RAM, i7 processor). And Adobe Acrobat does open on this machine, so it's not an issue with all CC apps. I've uninstalled, restarted, reinstalled Rush multiple times, OS is up to date, logged in/out of Adobe CC. What else could it be?  

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Jul 20, 2020 0
New Here ,
Oct 12, 2020

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Hi East33rd,

Did you ever get an answer? Mine is doing same thing. Tried uninstall/reinstall. So annoying. This is not an inexpensive program and this is a great machine I'm using, like yours!

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Oct 12, 2020 0
Josje LATEST
New Here ,
Oct 20, 2020

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For me it appeared that I missed a 'mfplat dll', whatever that is. Rush wouldn't give this error message, but After effects did. 

This solved it for me: https://ugetfix.com/ask/how-to-fix-mfplat-dll-missing-on-windows-10/.

Apparently you have to download some mediapackage from Microsoft that has been missing/damaged in the N version of Windows. 

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Oct 20, 2020 0
Community Beginner ,
Nov 05, 2018

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I have also some weird behavior:

  • Rush hangs when starting tutorial (when entering project title or when selecting videos)
  • Rush does not show previews when selecting videos and videos are just black in the timeline (audio plays though)
  • When it hangs and I stop and start it again a few times it does not start any more - like the thread opener described. I do not see any Rush related process in the Task Manager. I can start it again after a reboot.

But I was able to finish the tutorial once. And sometimes I see the videos.

My CPU is rather old (i7 2700K, 16 GB), but some new SSDs and a new 1070ti (System works with Premiere).

Windows is also 1803 (17134.345). But when I go to the update page I only see the April Update there. Maybe it's still not available here in Europe since they pulled it back.

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Nov 05, 2018 0