I. have 20. GB storage in my plan, none used, but Rush says it is full. and asks me to upgrade

[#1]

I. have 20. GB storage in my plan, none used, but Rush says it is full. and asks me to upgrade. I have checked my storage and there are two generic folders, no files of any kind. I started using Rush yesterday.

[#2]

I. have 20. GB storage in my plan, none used, but Rush says it is full. and asks me to upgrade. I have checked my storage and there are two generic folders, no files of any kind. I started using Rush yesterday.

[#3]

Hi there!

Sorry about the trouble. Would you mind sharing more details? 

•  Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which device are you working on?

Let us know. Happy to help.

Thanks,

Kartika

[#4]

Hi ptknight_S4S, 

Can you try the steps in this link to see if it helps? 

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html#CreativeCloudHowtopermanen...

Thanks!

Peter