I just paid for an upgrade of Adobe Rush but it's not upgraded.

New Here ,
Apr 27, 2020 Apr 27, 2020

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I have uninstalled and reinstalled but it is still giving the warning of 1 export left. The money has left my account so it isn't a payment issue. 

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi there!

Thank you for reaching out. I hope this helps: https://helpx.adobe.com/premiere-rush/kb/known-issues.html#Accountrelatedissues

Let us know how it goes.

Kartika

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New Here ,
May 01, 2020 May 01, 2020

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Hi I have tried to log out of CC and AR and even changed my password. It still hasn’t changed. I have been charged and I am not happy. I would like to be refunded.


Yemi King
yemi@yemiking.com

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Adobe Employee ,
May 01, 2020 May 01, 2020

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We're sorry about this. Would you mind reaching out to us through the link provided in the article?

 

Kartika 

 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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 I have same experience and very-very frustrating.. it has been more than 24 hours already. I paid via Apple, and I still can't access full Rush capability. My money has been deducted as well. The Support was not helpful, and keep asking same question, and suggested me to contact Apple. When I contacted Apple, Apple asked me to contact Adobe 🙂

 

Funny thing is that, none of the support asked me for details like receipt, email or bank statement or screenshot. 

 

Too much effort spent for a plan which cost less than USD10...

 

 

 

 

 

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