Highlighted

I just paid for an upgrade of Adobe Rush but it's not upgraded.

New Here ,
Apr 27, 2020

Copy link to clipboard

Copied

I have uninstalled and reinstalled but it is still giving the warning of 1 export left. The money has left my account so it isn't a payment issue. 

Views

145

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I just paid for an upgrade of Adobe Rush but it's not upgraded.

New Here ,
Apr 27, 2020

Copy link to clipboard

Copied

I have uninstalled and reinstalled but it is still giving the warning of 1 export left. The money has left my account so it isn't a payment issue. 

Views

146

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 27, 2020 0
Adobe Employee ,
Apr 29, 2020

Copy link to clipboard

Copied

Hi there!

Thank you for reaching out. I hope this helps: https://helpx.adobe.com/premiere-rush/kb/known-issues.html#Accountrelatedissues

Let us know how it goes.

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2020 0
New Here ,
May 01, 2020

Copy link to clipboard

Copied

Hi I have tried to log out of CC and AR and even changed my password. It still hasn’t changed. I have been charged and I am not happy. I would like to be refunded.


Yemi King
yemi@yemiking.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 01, 2020 0
Adobe Employee ,
May 01, 2020

Copy link to clipboard

Copied

We're sorry about this. Would you mind reaching out to us through the link provided in the article?

 

Kartika 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 01, 2020 0